Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
This is a sandbox environment for training staff in Jira Service Management. Issues submitted to this location will not be addressed.
Demonstration Service Project
This space allows for users to try our new service hub by submitting a practice question. Users will then see how to interact with the service hub webpages.
{"xsrfToken":"9b0e1183f2c8441f9106e275cc4e92734ac4d7f9_lout","branding":{"id":"80","key":"dsp","name":"Demonstration Service Project","portalBaseUrl":"/servicedesk/customer/portal/80","logoUrl":"https://api.media.atlassian.com/file/eefcd09d-bd4a-463e-90d3-2863cab223f8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODk0YTljYy04NDgyLTRjNDEtOTZjZi03NGI1YjkwMGRhMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlZmNkMDlkLWJkNGEtNDYzZS05MGQzLTI4NjNjYWIyMjNmOCI6WyJyZWFkIl19LCJleHAiOjE3OTQzMzEwMzQsIm5iZiI6MTc5NDMyNzQ5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.w0vu9MYDi9nFfDcHdMkqYxcv7ei9FAaR3HFiy8SnXC4&client=6894a9cc-8482-4c41-96cf-74b5b900da16"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"KSDE Service Hub","sharedPortalName":"KSDE Service Hub","userInitialAnnouncementHeader":"Welcome: New KSDE Ticketing System","userInitialAnnouncementMessageWiki":"<p>KSDE is in the process of implementing this website as our new ticketing system. We are currently only using this system for a few of our applications with more to come in the future. Instructions for setting up an account can be found on our <a href=\"https://kedx.ksde.gov/training-and-support/ticket-system\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">KEDS ticketing page</a>.</p>","translations":{"en-US":{"helpCenterTitle":"KSDE Service Hub","sharedPortalName":"KSDE Service Hub","announcementHeader":"Welcome: New KSDE Ticketing System","announcementMessage":"KSDE is in the process of implementing this website as our new ticketing system. We are currently only using this system for a few of our applications with more to come in the future. Instructions for setting up an account can be found on our [KEDS ticketing page|https://kedx.ksde.gov/training-and-support/ticket-system].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#051179","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7a9a6288-3d3d-4486-9eba-ca5bdd2d3a44/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODk0YTljYy04NDgyLTRjNDEtOTZjZi03NGI1YjkwMGRhMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhOWE2Mjg4LTNkM2QtNDQ4Ni05ZWJhLWNhNWJkZDJkM2E0NCI6WyJyZWFkIl19LCJleHAiOjE3OTQzMjgwOTQsIm5iZiI6MTc5NDMyNzQ5NH0.IlheZga5DeInGuUA0kerucqrZAlZWYF2NtA_ccW9KYg&client=6894a9cc-8482-4c41-96cf-74b5b900da16&height=300&mode=fit","bannerMediaApiFileId":"7a9a6288-3d3d-4486-9eba-ca5bdd2d3a44","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#051179","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"80","key":"dsp","projectId":10177,"serviceDeskId":80,"name":"Demonstration Service Project","description":"<p>This space allows for users to try our new service hub by submitting a practice question. Users will then see how to interact with the service hub webpages.</p>","portalBaseUrl":"/servicedesk/customer/portal/80","onlyPortal":false,"reqTypes":[{"id":"162","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://service.hub.ksde.gov/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[90,132,133,130,131],"key":""},{"id":"220","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://service.hub.ksde.gov/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[131],"key":""},{"id":"219","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://service.hub.ksde.gov/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[131],"key":""},{"id":"218","name":"Request a content review","descriptionHtml":"","callToAction":"Request a content review","introHtml":"<p>Need help to review or improve content? Submit a request here.</p>","icon":10523,"iconUrl":"https://service.hub.ksde.gov/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[130],"key":""},{"id":"163","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.hub.ksde.gov/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"161","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://service.hub.ksde.gov/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":90,"name":"General Counsel"},{"id":130,"name":"Communications and Recognition Programs"},{"id":131,"name":"Information Technology"},{"id":132,"name":"Data Requests"},{"id":133,"name":"Fiscal Services and Operations"}],"orderMapping":{"131":[220,219,162],"130":[218,162],"133":[162],"90":[162],"132":[162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67502ff9-2a78-3c6d-8227-ec8cfdebcb3e","appLinkName":"","appLinkUrl":"","spaceKey":"DKS","spaceName":"Demonstration Knowledgebase Space","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSP","serviceDeskId":80,"kbLinkDomainURLs":["https://service.hub.ksde.gov","https://ksde-jira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":80,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSP","userLanguageHeader":"Alert: This is Demonstration Environment","userLanguageMessageWiki":"<p>This is a sandbox environment for training staff in Jira Service Management. Issues submitted to this location will not be addressed.</p>","defaultLanguageHeader":"Alert: This is Demonstration Environment","defaultLanguageMessage":"This is a sandbox environment for training staff in Jira Service Management. Issues submitted to this location will not be addressed.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODk0YTljYy04NDgyLTRjNDEtOTZjZi03NGI1YjkwMGRhMTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE3NDcyNjM2NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTQzMjg2OTQsIm5iZiI6MTc5NDMyNzQ5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.L8lVd_hw-ZtyPP_Nh1jYb4Lu09v9WmymXLNU-rAdzFI","targetCollection":"upload-user-collection-174726367","endpointUrl":"https://api.media.atlassian.com","clientId":"6894a9cc-8482-4c41-96cf-74b5b900da16","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"childReq":null,"sharedPortal":{"name":"KSDE Service Hub","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ksde-jira.atlassian.net/wiki","kbLinkDomainURLs":["https://service.hub.ksde.gov","https://ksde-jira.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
